No need to wait for assistance, use our remote support application to allow us to work on your computer directly, we see what you see…
IT Support
Expert support when you need it most
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 98 117" width="98" height="117"></svg>)
Helpdesk
Call us on +44 (0) 208 144 7083 or alternatively e-mail us at ITSupport@onsem.co.uk
For urgent assistance download the TeamViewer app in order that we can remote into your PC, laptop or Server.
We can provide day-to-day telephone remote and scheduled onsite IT services, in addition to ongoing IT Consultancy and IT project management services.
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 113 113" width="113" height="113"></svg>)
System Support
Our experienced System Support Engineers are on hand to help. We can provide system maintenance support for your IT system. Whether we supplied it or not we are happy to help.
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 127 123" width="127" height="123"></svg>)
Network Support
A misbehaving computer or network that slows your staff will cost many hours and many thousands of pounds a year in lost productivity – for a fraction of the cost, our system health check will prevent this and keep your technology running full throttle.
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 114 114" width="114" height="114"></svg>)
Technical Support
Through your internet connection, Onsem will connect remotely into your computer, troubleshoot and quickly fix your computer problem. Onsem’s friendly and skillful tech support analysts can help troubleshoot problems with any computer or technical device in some of the following areas:
Operating Systems:
- Microsoft Windows 10®
- Microsoft Windows 7®
- Microsoft Windows 8®
Software Applications:
- MS Outlook
- Webmail
- Windows Mail
- Microsoft® Office Products: Word, Excel, PowerPoint, Access, Publisher
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 92 118" width="92" height="118"></svg>)
Support Costs
Our low affordable support costs are extremely competitive in today’s market, please contact us for an immediate quote.
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 120 117" width="120" height="117"></svg>)
Consultations
There will always be a time when your business realises the strategic need to invest in new technology. Onsem offers professional IT consulting services to organisations across London and the South East that are seeking expert advice and guidance on all things IT. We also provide IT project planning and complex IT project delivery services. Whether you need to design an IT project proposal, manage a migration, draw up a 5-year IT development plan, source new hardware, develop a high-security app or are looking for advice on any technical matter – you can lean on our experience.
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 118 96" width="118" height="96"></svg>)
On-site and Remote Support
In the event you experience network issues, service issues, or some other IT related problem that cannot be resolved remotely, Onsem will send an experienced professional to resolve your system and service-related problems.